FAQ's

How long will my order take?

Please keep in mind all items are decorated when you place your order.  Please allow approximately 2 weeks for us to process your order.

Can I return or exchange my items?

All sales of decorated merchandise are final, and as such there are no returns or exchanges.  To help with sizing concerns, each item has a size chart included with it for reference. 

Where can I see the actual items?

Samples of most items are available in the varsity store.

Can I pick my items up to save shipping charges?

Yes!  Your order can be picked up at JQ Designs, LLC, 330 Sundown Road, South Elgin, IL  60177, during their walk in customer hours.  Walk in customer hours are generally Tuesday - Friday 10 am - 4 pm.  Please note hours may vary seasonally.  Please be sure to use the "PICKUP" option during checkout.  You will be notified when your order is complete and ready for pickup.